Returns & Exchanges
At Biodance, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for items in their original, unopened packaging.
Initiate Your Request
Contact our customer support team at support@biodance.com within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused items in their original box and include a copy of your receipt or order confirmation email to ensure faster processing.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned products, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing